Where We Deliver

We currently deliver within India to serviceable PIN codes. Availability is checked during checkout and may depend on our courier partners.

Shipping Charges

Standard shipping is complimentary unless a different charge is clearly displayed before you confirm payment.

Processing and Delivery

Orders are usually processed within 1–2 working days and typically delivered within 3–10 working days after confirmation. These are estimates, not guarantees. Weekends, public holidays, remote locations, weather and courier disruptions can affect delivery.

Tracking

We use Shiprocket and its courier network. When tracking becomes available, it may be shown under My Orders and shared by email or WhatsApp where selected. Tracking scans can take time to update after dispatch.

Address and Delivery Attempts

Please provide a complete address, serviceable PIN code and reachable mobile number. If delivery fails because details are incorrect, incomplete or the recipient is unavailable, re-delivery may depend on the courier. Contact us promptly if you notice an address mistake.

When a Return Is Eligible

Contact us if an item is delivered damaged, defective, incorrect or materially different from its product listing. Change-of-mind returns are not currently offered unless required by applicable law.

Report a Problem Promptly

Email [email protected] as soon as reasonably possible, preferably within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the product, outer packaging, inner packaging and shipping label. Reporting later does not remove rights available under applicable law.

Keep the Product and Packaging

Do not use, alter or discard the product or packaging while your request is being reviewed. We may ask for additional photos or arrange collection. A return sent without approval may not be accepted.

Resolution

After verification, we may offer a replacement, refund or another appropriate resolution for an item delivered broken, defective, incorrect or materially different from its listing. Clutrify pays reasonable approved return shipping for such cases. Change-of-mind returns are not accepted. This policy does not limit rights available under applicable consumer law.

Refund Timing

For approved refunds, we aim to initiate payment within 5–7 working days after verification and, where required, receipt of the returned item. Banks and payment providers may take additional time. Approved refunds are returned through the applicable online payment process; refunds are reviewed and initiated by our team rather than issued automatically by this website.

Items We Cannot Accept

• Items damaged through use, mishandling or alteration after delivery.
• Requests without sufficient order information or evidence.
• Requests submitted after the reporting period where the delay prevents reasonable verification, except where applicable law requires otherwise.

Need Help?

Use the contact form or email [email protected].