Privacy Policy

This policy explains how Clutrify collects and uses personal information when you browse our website, create an account, place an order, save products, or contact us. Clutrify is based in Vadodara, Gujarat 390019, India.

1. Information we collect

We may collect your name, email address, phone number, delivery and billing addresses, account details, order history, cart and wishlist information, and messages you send to us.

If you sign in with Google, we receive the basic account details needed to identify your account, such as your name and email address. We do not receive your Google password.

If you subscribe to our newsletter, we collect your email address. We also record the date and time of your request, the IP address it came from, and whether you confirmed it, so that we can show that you asked to be on the list.

Visit statistics. To understand how many people visit the website, which pages they read, and roughly where they come from, we count page views ourselves. This uses no cookies and no outside analytics service. For each page viewed we keep the page address, the time, the website that sent the visitor, a country, state and city estimated from the connection, the type of device and browser, and a one-way code that changes every day and cannot be traced back to a person. We do not keep the IP address or the browser's identifying details for this. We also record, for each page, how far down visitors read and where on the page they click (and the name of the button or link clicked), without recording anything typed into a form. We do not count visitors whose browser signals "do not track". Visit records are deleted after 90 days and click and scroll records after 60 days. Your account and order pages are not counted, and we never record what is in a cart.

Advertising measurement. If you reach our website by clicking one of our adverts on Facebook or Instagram, and you accept the cookie notice, we use the Meta Pixel to tell Meta which of our pages you viewed, what you added to your cart, whether you started checkout, and the value of any order you complete, so that we can measure and improve those adverts. Meta receives this together with technical details such as your IP address and browser, and processes them under its own privacy policy. When you complete an order, our server also reports the purchase to Meta directly, so that it is counted even if your browser blocks the Pixel. For this we send the order value, the products, and your email address, phone number, city, state and postcode in scrambled (hashed) form that Meta uses only to match the purchase to an advert click. We do not send your name or street address. Visitors who arrive any other way are not sent to Meta at all, and nothing is sent if you decline.

We may also collect technical information such as your IP address, browser and device type, session identifiers, and website logs for security and reliable operation.

2. Payments

Online payments are handled by our payment service provider. We may receive a payment status, transaction reference, and limited payment-related details, but we do not store your complete card, UPI, or banking credentials.

3. How we use information

We use your information to:

• create and secure your account and session;
• process payments, orders, deliveries, returns, and refunds;
• maintain your cart, wishlist, and order history;
• answer product, order, and support enquiries;
• prevent fraud, misuse, and technical problems; and
• meet legal, accounting, and regulatory requirements.

We will send promotional messages only where you have chosen to receive them, and you may opt out at any time.

Newsletter. If you subscribe, we use your email address to send you news of new launches, gifting ideas, and occasional offers. We rely on your consent for this and for nothing else. After you enter your address we email you a link to confirm it, and you are not added to the list until you open that link; this stops anyone subscribing an address that is not theirs. If you never confirm, we delete the request after 30 days. Every newsletter has an unsubscribe link, and you may withdraw your consent at any time without giving a reason. We do not buy, rent, or sell email lists. Newsletters are sent through our email provider, as described in section 4. Messages about an order you have placed are not part of the newsletter and are sent whether or not you subscribe.

4. When information is shared

We do not sell or rent your personal information. We share only what is reasonably necessary with payment providers, delivery partners, hosting or email providers, professional advisers, and authorities where required by law. These providers may use the information only for the service they perform or as the law permits.

Our current service categories include Razorpay for payments, Shiprocket and its courier network for delivery, Google for optional sign-in and analytics, and email and WhatsApp providers for messages you request or permit. Hosting and service infrastructure may process information in India or other locations subject to applicable legal safeguards.

5. Cookies and local storage

Our website uses cookies or similar browser storage to keep you signed in, remember preferences, and support cart and wishlist functions. You can restrict these through your browser, but parts of the website may then stop working correctly.

Analytics is optional and is not loaded until you select “Allow analytics” in the website preference notice. Your choice is stored in your browser. You can change or withdraw it at any time with the “Cookie settings” link at the bottom of every page; withdrawing switches analytics off and removes the cookies they set.

6. Retention and security

We normally keep order and financial records for up to eight years; account and profile information while an account is active and for up to three years after inactivity; guest cart and session records for up to 90 days; support and return records for up to three years after closure; and security logs for up to one year. Newsletter subscriptions are kept until you unsubscribe; after that we keep only your email address and the date you left, so that we do not add you again by mistake, until you ask us to erase it. Sign-ups that are never confirmed are deleted after 30 days. We may retain information longer where a dispute, fraud investigation, or law requires it. We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may ask to access, correct, update, or erase your personal information, withdraw consent where applicable, or raise a grievance about how it is handled. Some records may need to be retained for legal or transaction purposes.

Send a request from your registered email address to [email protected] so that we can verify and assist you. You may withdraw optional email or WhatsApp preferences through your profile or by contacting us. To leave the newsletter, use the unsubscribe link in any newsletter email; to have your address erased completely, write to us at the address above.

8. Children's privacy

Our store is intended for people who can legally make purchases. We do not knowingly collect a child's personal information without the consent or authorisation required by applicable law.

9. Policy updates

We may revise this policy when our services or legal obligations change. The latest version and its update date will remain on this page.

10. Privacy and grievance contact

The Proprietor and Grievance Officer handles privacy questions and complaints. Email [email protected] Monday–Friday, 12:00 PM–5:00 PM IST, or use our contact form. We aim to acknowledge grievances within 48 hours and resolve them within one month.