Frequently Asked Questions
Quick answers for shopping with Clutrify.
1. What does Clutrify sell?
Clutrify offers crochet pieces, thoughtful gifting products and 3D-printed creations. Availability, colours and product details are shown on each product page.
2. Where is Clutrify based?
We are based in Vadodara, Gujarat, India, and currently accept deliveries within India.
3. How do I place an order?
Choose a product, add it to your cart, review the quantity, enter a serviceable delivery address and complete checkout using an available payment method.
4. Do I need an account to browse or save products?
No. You can browse, use your cart and save wishlist items as a guest. An account helps you securely view your order history and saved details across sessions.
5. Which payment methods are available?
Payments are processed online through Razorpay using the payment methods Razorpay displays during checkout. Cash on delivery is not available.
6. Is shipping free?
Yes. Standard shipping is complimentary for orders delivered within India unless a different charge is clearly shown before payment.
7. When will my order arrive?
Orders are usually processed in 1–2 working days and typically arrive within 3–10 working days after confirmation. Remote locations, holidays, weather or courier disruptions may add time.
8. How can I track an order?
Sign in and open My Orders. When tracking information is available, it will appear with the order details. We may also share updates by email or SMS.
9. Can I change or cancel an order?
Contact us as soon as possible. We will try to help before dispatch, but changes or cancellation cannot be guaranteed once processing or shipping has started.
10. What if my order arrives damaged or incorrect?
Email us within 24 hours of delivery with your order number, clear photos of the product, packaging and shipping label, plus a short description. Keep the item and packaging until we finish reviewing the request.
11. Can I return an item because I changed my mind?
At present, returns are accepted for products delivered damaged, defective, incorrect or materially different from the listing. Change-of-mind returns are not offered unless required by applicable law.
12. How are approved refunds handled?
After verification and, where required, receipt of the returned item, we aim to initiate the refund within 5–7 working days. Your bank or payment provider may need additional time to reflect it.
13. Will handmade or 3D-printed products look exactly like the photo?
Small variations in texture, colour, layer lines or finish can naturally occur in handmade and 3D-printed pieces. These are not normally defects unless the item is damaged or significantly different from its listing.
14. Can I ask about bulk gifting or a product before ordering?
Yes. Send the product link, quantity and required date to [email protected]. Availability and timelines will be confirmed before you place the order.
Still need help?
Visit our contact page or email [email protected]. For delivery and return details, read our Delivery & Return Policy.