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Clutrify

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Frequently Asked Questions (FAQs)

1. What is Clutrify?

Clutrify is an online store offering a curated collection of stylish and premium purses. Our mission is to provide high-quality products at affordable prices, along with seamless shopping and free shipping across India.

2. Do you offer free shipping?

Yes, we provide free shipping across India on all orders, ensuring a hassle-free shopping experience.

3. How can I place an order?

To place an order, follow these steps:

  1. Browse our collection and select the product(s) you wish to buy.
  2. Add them to your cart and proceed to checkout.
  3. Fill in your shipping details and choose a payment method (online or COD).
  4. Confirm your order.

4. What payment options are available?

We accept multiple payment methods, including:

  • Debit/Credit Cards
  • UPI
  • Net Banking
  • Cash on Delivery (COD)

5. How do I track my order?

After your order is shipped, you’ll receive a tracking link via email or SMS. Use this link to check the delivery status.

6. What is your return policy?

We accept returns only for damaged products upon delivery. To initiate a return:

  • Contact us within 24 hours of receiving the product.
  • Provide order details and photographic proof of the damage.

7. How long does delivery take?

Delivery typically takes 3–10 business days, depending on your location. You can track your shipment for more precise updates.

8. Do you offer COD (Cash on Delivery)?

Yes, COD is available for all eligible orders. However, we may confirm your order via a call or SMS before dispatch.

9. Can I change or cancel my order after placing it?

Once an order is placed, modifications or cancellations may not always be possible. Contact our support team immediately for assistance.

10. What should I do if I receive a damaged product?

If you receive a damaged product, notify us within 24 hours of delivery. Include photographic proof, and we’ll process a refund or replacement after verification.

11. Where are you located?

Clutrify operates from Gujarat, India. Our products are shipped from this location to customers across India.

12. How can I contact customer support?

For any queries or concerns, reach out to us at:

13. Do you ship internationally?

Currently, we ship only within India. Stay tuned for updates on international shipping.

14. Can I place bulk orders?

Yes, we accommodate bulk orders. For inquiries, please contact us atcontact@clutrify.com.